Social sustainability balances the needs of the individual (team member, customer, client and supplier) with the needs of the wider community. We want to be part of a vibrant and healthy community that benefits from the goodwill, time and expertise we can offer.

TargetResults 2019Results 2020 - 21Goal 2022SDG
Develop inspiring training with access to at least two training sessions a year for every team memberNVQ participation increased YOY by 26% through engagement campaign via Yapster and Talent Manager site visit. Roadshows, ESSENCE 2, courageous conversations introduced for 150 managers.New LMS ‘Pear Training’ launched Launch bespoke retail management course
Access to Industry Award Winning training for everyone with our partnership with WSH Brands
Create a safe, healthy and supportive working environment97% compliance on all mandatory FS/H&S training across all team members at ever levelNew EAP launched
Bespoke New Ways of Working during COVID training
100% compliance on H&S/FS training.
Bespoke training for returning to work post lockdown/site closure
Focus on H&S compliance, mental health and wellbeing
Improve team member wellbeing, supporting healthy decision making on eating, exercise and work-life balanceMental Health Awareness week on Yapster
BM Wellness Manager Wellbeing and Nutrition resources for team shared via Yapster
Stress management guide revised
Wellbeing campaigns run via Yapster - Mental Health Awareness week, Healthy Eating at home during Lockdown, Pilates classes and the Calendar of Kindness
Roadmap for coming out of lockdown
Bite sized training focused on mental health
Foster a culture of inclusivity
Train Mental Health First Aiders
Make our workforce attractive to individuals
with different ideas, cultural backgrounds and across different generations
Launched ED&I programme
Appointed Exec Sponsor
Devised ED&I Mission Statement
D&I Steering Committee set up
Signed BITC Race at Work Charter
Created an inclusive D&I celebration activity calendar
Annual equality team survey launched with 55% completion
Equality questionnaire at point of onboarding new starters
Drive ED&I awareness
Embed a culture of inclusiveness
Create D&I celebration activity calendar
Maximise D&I training opportunities
Publish gender pay gap
Publish ethnicity pay gap
Promote female chef’s programme
Produce ‘Inclusion Starts with I’ video
Increase our PY strike rate to 65% in annual equality team survey
Get involved with schools & colleges
Promote social mobility
Support the London Living Wage (LLW) foundation and always promote LLW to clients multi- generational needs)100% of direct employees are paid at least the LLW or NLW100% of direct employees are paid at least the LLW or NLW1
Every team member to
have access to healthcare cover
100% of the company’s permanent employees have healthcare coverageMaintain 100% level of cover and benefits1
Close gender pay gap
Female chef forum set up with roadshows at site and Yapster promotionInspiring Women’s Awards celebrated externally to encourage female applications to chef and management rolesRefocus female chef forum
D&I strategy driving equality – enhancing our employee value proposition in terms of equality
Launch ‘Freedom Friday’
100% of team members can claim one paid day per year to work as a volunteer at a registered charity to support the communityContinue to promote and communicate Freedom Friday3
Raise team Health & Safety (H&S) and Food Safety standards96% of team members completed a nationally recognised qualification in H&S and Food Safety within their first month’s employment. An increase of 1%98% completed Level 2 in both FS and H&STarget 100% completion8
Develop a leadership programmeAdvanced leadership programme developed and costed75% of leadership team completed programmeTarget 100% completion8
Attract young people to employment in the hospitality sectorTalent Manager attendance at school / further education careers fairs
New #BMFamily employer brand and collateral developed and launched
Pandemic impact resulted in retention rather than recruitment focusReview recruitment strategy post Brexit / COVID
Re-engage with schools and further education to promote BM and our sector
Engage customers with sustainable food issues100% of customers have access to a ‘Green Food Roadshow’ in their workplace restaurantImproved customer knowledge promoted through monthly customer engagement programmeDevelop an online version of the ‘Green Food Roadshow’8
Promote healthy eating to customersNutritionist recruited to drive Vitality concept launch and national food strategyVitality engagement roadshowsTarget themes for lunch and learn in line with national food strategy and promote Vitality engagement roadshows3
Encourage young foodie entrepreneurs17 business entrepreneurs supported through ‘BM Inc’ food startups8
Find a new use for our old uniforms100% of all used BM uniform t-shirts are donated to the Jannehkunda School in the GambiaPandemic impact meant we could not donate during 2020Promote ways to recycle old uniforms to responsible charities to send out to countries in need

Our three pillars of sustainability


Balancing the needs of the individual with the needs of the wider community.