The people behind your reception desk are vital to your business. For many visitors, meeting them is the first chance to form an opinion of your organisation. And for those who contact you by phone, the receptionist’s speed and manner can have a lasting impact.

Our 5-star reception and concierge services ensure your visitors and callers get the welcome they deserve. We can provide you with highly trained professionals to meet, greet and look after your guests.

Preparing your reception team

Our training covers first impressions, communication, body language, reception etiquette, security and grooming. The managers we assign to you consider your office as a hotel, and ensure your reception team takes care of all aspects of the guest experience. Everyone takes responsibility for keeping your public areas immaculate, and for presenting the right image for your business.
We consider every last detail – from uniform styles to floral decorations, meeting room stationery to cloakroom tokens. We also arrange light refreshments on a guest’s arrival, and a concierge information card for their onward journey.
Planning these small details makes a big difference.

Measuring performance

We use industry-leading hotel guest journey monitoring techniques to measure our reception service. These look at ‘touch points’ – those little details that mean a lot – and we aim to ensure every one of them gets a positive response.
We benchmark what we do against leading hotels. Using ‘mystery clients’, we gauge our services, confidentially rating them to identify where we can make improvements.